Project/ IntelAGENT
Improving healthcare efficiency through intelligent billing
Digitalising, automating, and improving efficiency of billing procedure by doctors in Ontario. Optimising UX workflows to better facilitate interaction in the unique hospital/clinic environment where healthcare specialists such as psychiatrist, surgeons, internists, and anesthesiologists operate. Developing UI tools to help doctors maximise revenue and decrease rejected claims from Ontario Health Insurance Program (OHIP).
- Owner: Research & Innovation GBC.
- Client: IntelAGENT.
- My role: Principle research investigator.
- Responsibilities: lead a UX/UI design process
- Project team Guy Matorin (PI), Laura Charlton (UX/UI), Robert Giusti (PM).
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The highly regulated healthcare industry is slow to adapt new technologies. New generation of healthcare providers expect to have modern digital tools as they are available in other fields.
Do you want to read about the design process behind this project? Laura Charlton, the UX/UI design researcher on this project, captured the design process in the following case study:
See IntelAGENT design case study on Laura's website